Important information before purchasing

Star Phone Online Store

A leading mobile accessories 

tar Phone is a specialized store in selling new and used smartphones, as well as high-quality original accessories.
📍 Located at: 10 May Street, Tetouan (Al-Khassa)
📱 WhatsApp: Click here
📸 Instagram: @staarphoonee

We aim to provide the best products at the best prices, with guaranteed quality and excellent customer service.


💳 Payment Methods

We currently offer two simple and secure payment methods:

  • Cash on delivery (Available in Tetouan and nearby areas)

  • Bank transfer (You will receive our account details after confirming your order)

📦 For orders outside Tetouan, a 500 MAD deposit is required in advance via bank transfer. This amount will be deducted from the total price.


🚚 Shipping Policy

  • We deliver across all cities in Morocco.

  • Delivery time ranges from 24 to 72 hours, depending on the location.

  • We work with trusted shipping companies to ensure fast and safe delivery.

In Tetouan: delivery is either in-person or through our local agent
Outside Tetouan: delivery is done by courier after receiving the advance payment


🛡️ Warranty Policy

We guarantee the quality of our products:

  • 🆕 New phones: 1-year warranty against manufacturing defects.

  • 🔁 Used phones: 3-month warranty after thorough testing and quality checks.

Note: Warranty does not cover physical damage, misuse, or liquid exposure.


🔁 Return & Exchange Policy

  • Products can be exchanged within 7 days of delivery only in case of a manufacturing defect.

  • The product must be in its original condition and unused.

  • To request an exchange, contact us via WhatsApp with a clear explanation and a photo of the product.


⏰ Working Hours

  • We operate from Monday to Saturday

  • Business hours: 10:00 AM to 8:00 PM


📞 Contact Us


✅ Additional Notes

  • All prices include delivery within Tetouan.

  • For outside-Tetouan orders, shipping fees are added separately.

  • No shipping is done outside Tetouan without an advance deposit.

GET IN TOUCH WITH US

Get Connected

We would be happy to answer any questions you have or you can get in touch to know more about our products.